ERP Customization
Difference Between CRM & ERP
ERP & CRM systems use different approaches to increase the profit of your business. ERP (enterprise resource planning) focuses on minimizing overheads and cutting costs. To make your business processes proficient, ERP controls the amount of money spent on those processes. Whereas, CRM (customer relationship management) works to produce more sales and generate more profit.
Benefits of a Bespoke CRM or ERP
Many companies spread their customer’s data through paper, notes, mails, sheets and databases but this system lessens
your efforts and produce improved results by bringing all information together into one streamlined system to give you a single and detailed view of customers.
Bespoke Development Process
The process of CRM is quite straight starting from analyzing a client’s to check which things are working and which are not.Through this process, we can build a system that can accurately reflects the set of processes that will move company to next level.
How Different Businesses benefit from CRM
Each business has its own requirements and similarly, CRM benefits different businesses as per their nature. Some of which are:- Sales team can use CRM services to understand the work pipeline better.
- Marketing team can use CRM to make more accurate predictions.
- Customer Support services can use it to track conversations.
- The HR team can use CRM to track employee performance and for the rapid recruitment process.