An electrical services company looking to improve customer experience by providing real-time appointment tracking and greater transparency throughout the service process.
Customers had no easy way to track their service appointment after booking, leading to uncertainty around technician arrival times and increased support inquiries. The client needed a solution that could integrate with ServiceTitan, provide live appointment updates, and allow customers to monitor their position in the service queue from any device.
We developed a Laravel-powered customer tracking platform integrated with the ServiceTitan API to synchronize appointment and dispatch data in real time. The system automatically sends customers a unique tracking link via SMS after an appointment is scheduled, allowing them to view their queue position, estimated arrival time, appointment status, and technician updates through a mobile-friendly interface. The solution established a scalable foundation for real-time service tracking while significantly improving customer communication and transparency.
